Returns Policy
We here at Welcometraders.com
do our best to make your shopping experience as seamless and painless
as possible. This includes the return process. Welcometraders.com allows
you to return merchandise up to 30 days from receipt of your products.
Products must be in 100% re-sellable condition and in their original
packaging. If you purchased a clearance or discontinued item, we do
not accept returns of those; however, if the item was defective or damaged,
we will refund your purchase. If you need to return a product either
call 1-(888) 797-7274 or email the customer service team at info@welcometraders.com.
If your order qualifies for a return, you will receive a Return Authorization
(RA) number, as well as information on the additional steps in the return
process.
Is
there a restocking fee?
We do not charge a re-stocking fee on a majority of our products; however,
up to a 25% restocking fee can be charged on some products.
If a restocking fee applies, you will be notified when your RA# is issued.
When will my account
be credited?
Refunds will be issued after the warehouse has received and inspected
the returned items to make sure they are in re-sellable condition.
What if the products
arrive damaged?
If your shipment arrives damaged, please note the damage on the carrier's
delivery record. Also save the shipping cartons, product boxes, and
remaining products, and contact us as soon as possible Damage claims
must be reported to Welcometraders.com within 10 days of receipt. You
may either call 1-(888) 797-7274 or email customer service at info@welcometraders.com.
Our service team will work with you to replace the damaged goods at
no cost or further inconvenience to you.
Are there any products
that cannot be returned?
Although most items may be returned, there are exceptions. These items,
for example, may not be returned: floor machines, vacuums, special order
items, consumables (such as food and beverages), dated items (e.g.,
calendars, planners, etc.), medical products, and partial cases.
Cancellations
Welcometraders.com uses
one of the most efficient and prompt processing systems available for
online and phone order completion. Because of this, it is often difficult
to cancel an order after it has been placed. Once the order is sent
to our warehouse, where it is processed for shipment, it cannot be canceled.
If you wish to cancel a placed order, please contact our customer service
center as soon after placing the order as possible. You may contact
our customer assistance center at 1-(888) 797-7274. Unfortunately, both
e-mail and live chat requests will not be accepted.