Ordering

No Minimum Order

At Welcometraders.com, our motto is Everyone Is Our Customer! Because of this, we make sure there is never a minimum amount needed to receive our low, wholesale prices.

Ways to Order

Online
If you are looking to purchase online, you can add your products to your virtual shopping cart by clicking the "BUY NOW" button on each page. This will keep track of the items, and quantity, in a simple and straightforward list. Once selected, our e-Commerce site will take you through a safe and secure checkout purchasing process.

Over the Phone
If you would prefer a more personal touch to your purchasing experience, we have a staff of expertly trained representatives to take your call. Additionally, our customer service center is ideal for questions, comments, or concerns. These skilled, seasoned industry veterans give each and every customer insight into the products they need. Call us toll-free Monday through Friday 7:00 am to 6:00 pm PST.

By Fax
If sticking to the fax is your ideal means of payment, you may fax us anytime at 1-916-706-2304. However, if you are paying by fax please allow for a longer transaction time for payment, processing, and shipment.

Back Orders

Unfortunately, there are times that items customers have ordered are not available for delivery immediately. When this occurs, the outstanding balance of the order will ship the moment the product becomes available. We also make sure there are never any additional ship charges in these instances. If you have purchased a back-ordered item, please allow for up to seven to fourteen business days for shipment.

Order Tracking

If you would like to follow the logistics of your order, we provide two ways for you to follow and track your products:

Online
If you wish to check on your purchases, simply click the link titled "My Account" on the top right-hand corner of CleanItSupply.com. Once logged in, scroll down to view the page to click on Order and Billing History. On this page, you can view all recent and prior orders.

E-mail
Welcometraders.com also offers customers the opportunity to reach out to our customer service representatives via e-mail for order tracking inquiries. To do so please contact us at info@welcometraders.com, with your account number, order number, or previous order number.

Over the Phone
The other option is to contact our Customer Service department directly at 1-(888) 797-7274. They will provide you with a timeline of your purchase, and when it will be delivered.